1. What does Hearth Fa sell?
We sell outdoor seating, including chaise lounges, hanging egg chairs, Adirondack chairs and patio chair sets for patios, porches and backyards.
2. What should I check before ordering?
Review the product page for dimensions, materials, set contents, assembly requirements and any stated weight limits. Measure your space and check which cushions, stands or accessories are included with the item you select.
3. Where do you ship?
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
4. How much does shipping cost?
Standard shipping is free: $0 USD within our delivery area. Applicable sales tax and the final order total are displayed at checkout before payment.
5. How long does delivery take?
Order processing takes 1–2 business days, followed by 3–7 business days in transit. Estimated total delivery time is 4–9 business days from order placement.
Business days are Monday through Friday, excluding U.S. federal holidays. Our business hours are 9:00 AM–6:00 PM (UTC-5). Orders placed on weekends or holidays begin processing on the next business day. Delivery times are estimates and may be affected by weather or carrier disruptions.
6. How can I track my order?
We email tracking information when your order is dispatched. Allow 24–48 hours for tracking activity to appear on the carrier's website. We use USPS, DHL, UPS and FedEx, depending on the shipment. If tracking remains unavailable after 48 hours, email info@hearthfa.com with your order number.
7. Which payment methods do you accept?
Available checkout methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Only the methods displayed at checkout are available for your order. All prices and payments are in U.S. dollars (USD).
8. Can I change or cancel my order?
Email info@hearthfa.com within 24 hours of placing your order and before dispatch. Requests depend on order status. The time your email is received counts, including outside customer service hours. Once dispatched, eligible items may be returned under our Refund Policy. Cancellation rights relating to shipment delays are not limited to the first 24 hours.
9. Can I return an item if I change my mind?
Yes. Email your return request within 30 calendar days of delivery. Items must be unused, clean, undamaged and complete with their original parts, cushions, hardware and accessories. Return the complete set if it was sold as a set, unless we agree otherwise.
Opening the packaging to inspect an item does not, by itself, make it ineligible for return. Use the original packaging or other suitable protective packaging. See our Refund Policy for full conditions.
10. How do I start a return?
Email info@hearthfa.com with your order number, the item and the reason for the return. For damage, quality problems or an incorrect item, include photos where available. Wait for our return instructions before shipping, and keep your return tracking number. The date of our reply does not affect whether your request was submitted on time.
Return address: Hearth Fa / HEARTH FA INC, 415 OLIVE BRANCH WAY, OXFORD, MS 38655, United States.
11. What if my item arrives damaged, defective or incorrect?
Please contact info@hearthfa.com within 7 calendar days of delivery. Include your order number and photos of the item and packaging where available. Keep the item and packaging while we review the issue.
The 7-day reporting request helps us resolve problems promptly. It does not shorten the 30-day return request period or limit your rights for defects under applicable law. Change-of-mind condition requirements do not prevent returns of items that arrive damaged, defective or incorrect.
12. Who pays for return shipping? Is there a restocking fee?
For change-of-mind returns, the customer pays return shipping. Costs depend on the package size, weight, carrier and location; bulky furniture may cost more to return.
For confirmed shipping damage, quality problems or an incorrect item, Hearth Fa pays return shipping and provides a prepaid label or another return arrangement at no cost to you. Contact us before purchasing postage for these issues. We do not charge a restocking fee or deduct an outbound standard shipping charge.
13. When will I receive my refund?
After receiving and inspecting your return, we will email the approval decision. Once approved, your refund will be credited to the original payment method within 5 business days. Approved cancellation refunds follow the same timeframe.
Refunds include the amount paid for the returned item and its applicable sales tax. Customer-paid change-of-mind return postage is not reimbursed. If your refund has not arrived after 5 business days, email info@hearthfa.com. Any shorter deadline required by law will apply.
14. Do you offer exchanges?
We do not offer direct exchanges. To choose a different item, request a return and place a separate new order.
15. What if my order is delayed or missing?
Email info@hearthfa.com with your order number if a package is overdue or marked as delivered but cannot be located. We will investigate with the carrier and arrange an appropriate resolution, including a refund for confirmed non-delivery.
If we cannot dispatch within the stated processing time, we will notify you by that deadline and offer a revised shipment date or cancellation for a full refund. See our Shipping Policy for details.
16. How can I contact customer service?
Email: info@hearthfa.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Include your order number when asking about an existing order. We review messages received outside these hours when customer service reopens.