Refund policy

1. Return Period
You may request a return within 30 calendar days of receiving your order by emailing info@hearthfa.com. Your email must be received within this period; the date of our reply does not affect a timely request.

2. Change-of-Mind Returns
Items returned because you changed your mind must be unused, clean, undamaged and complete with their original parts, cushions, hardware and accessories. Return a complete set when the purchase was sold as a set, unless we agree otherwise.
Opening the packaging to inspect an item does not, by itself, make it ineligible for return. Use the original packaging or other suitable protective packaging. These condition requirements do not prevent returns of items that arrive damaged, defective or incorrect.

3. Starting a Return
Email your order number, the item you want to return and the reason. For damage, quality problems or incorrect items, include photos of the item and packaging where available. Wait for our return instructions before sending the item so that we can identify and handle your return correctly. Keep the return tracking number and proof of shipment.

4. Damaged, Defective or Incorrect Items
Please contact us within 7 calendar days of delivery if an item arrives damaged, has a quality problem or is not what you ordered. Keep the item and packaging while we review the issue. Reporting promptly helps us resolve the problem; the 7-day reporting request does not shorten the 30-day return period or limit rights for defects under applicable law.

5. Return Shipping Costs
For a change-of-mind return, the customer pays return shipping. The cost depends on the package size, weight, carrier and location; bulky furniture may cost more to return. You can obtain a carrier quote before shipping.
For confirmed shipping damage, quality problems or incorrectly supplied items, Hearth Fa pays return shipping. We will provide a prepaid label or another return arrangement at no cost to you. Contact us before purchasing return postage for these issues.

6. Restocking Fees
We do not charge a restocking fee. We do not deduct an outbound standard shipping charge from an approved return because standard shipping is free.

7. Return Address
Hearth Fa / HEARTH FA INC
415 OLIVE BRANCH WAY
OXFORD, MS 38655
United States
Please contact info@hearthfa.com for return instructions before sending your item.

8. Refunds
After receiving and inspecting your return, we will email the approval decision. Approved refunds include the amount paid for the returned item and its applicable sales tax. Customer-paid change-of-mind return postage is not reimbursed.
Once approved, the refund will be credited to your original payment method within 5 business days. Approved cancellation refunds follow the same timeframe. If the refund has not arrived after 5 business days, contact info@hearthfa.com with your order number. Any shorter refund deadline required by law will apply.

9. Exchanges
We do not offer direct exchanges. To purchase a different item, request a return and place a separate new order.

10. Cancellations

For order changes or cancellations, contact us within 24 hours of placing the order and before dispatch. Requests depend on order status. Approved cancellations receive a full refund to the original payment method within 5 business days after approval. Once the order has shipped, the return process applies. The 24-hour request period does not limit cancellations arising from shipment delays or other rights under applicable law.

11. Contact and Business Days
Email: info@hearthfa.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Business days exclude Saturdays, Sundays and U.S. federal holidays. This policy does not limit consumer rights that apply under law.