Shipping policy

1. Delivery Area
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

2. Shipping Cost
Standard shipping is free: $0 USD for orders delivered within our delivery area. Applicable sales tax and the final order total are shown at checkout before payment.

3. Processing and Delivery Times
Order processing: 1–2 business days.
Transit time after dispatch: 3–7 business days.
Estimated total delivery time: 4–9 business days from order placement.
Business days are Monday through Friday, excluding U.S. federal holidays. Our business hours are 9:00 AM–6:00 PM (UTC-5). Orders placed on weekends or holidays begin processing on the next business day. Delivery times are estimates and may be affected by weather or carrier disruptions.

4. Carriers
We use USPS, DHL, UPS and FedEx, as applicable to the package and delivery address. Carrier selection depends on the shipment.

5. Order Tracking
We email tracking information when your order is dispatched. Allow 24–48 hours for tracking activity to appear on the carrier's website. Contact info@hearthfa.com with your order number if tracking remains unavailable after that period.

6. Address Changes and Cancellations
Check your delivery address before placing an order. To request a correction or cancellation, email info@hearthfa.com within 24 hours of ordering and before dispatch. Requests depend on order status. The time we receive your email counts, including when customer service is closed.

7. Delays and Missing Deliveries
If we cannot dispatch your order within the stated processing time, we will notify you by that deadline and offer the choice to accept a revised shipment date or cancel for a full refund. If we cannot obtain the required consent to a delay, we will cancel and refund the unshipped merchandise as required by law. Delay-related cancellation rights are not limited to the first 24 hours.
For an overdue package or a delivery marked as received that you cannot locate, email info@hearthfa.com. We will investigate with the carrier and arrange an appropriate resolution, including a refund for confirmed non-delivery.

8. Damaged or Incorrect Deliveries
Please inspect your order and report damage, quality problems or an incorrect item within 7 calendar days of delivery. Include your order number and photos of the item and packaging where available. This reporting request does not shorten the 30-day return request period or limit applicable legal rights. See our Refund Policy for return instructions and costs.

9. Shipping Support
Email: info@hearthfa.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays