Privacy policy

1. Who We Are
HEARTH FA INC, trading as Hearth Fa, is responsible for the personal information handled by our store at hearthfa.com. This policy explains how we collect, use and share information when you browse, order or contact us.

2. Information We Collect
We collect information you provide, such as your name, email address, telephone number, billing and shipping addresses, order details and customer service messages. Payment providers process payment credentials; we receive information needed to manage transactions, such as payment status and transaction references.
Our website and service providers also collect technical information, including IP addresses, device and browser details, pages visited and cookie identifiers. The information collected depends on your activity, privacy choices and the services you use.

3. How We Use Information
We use information to process payments, fulfill and track orders, handle returns, answer questions, maintain the website, prevent fraud and meet legal and recordkeeping obligations. Where permitted and consistent with your preferences, we may send product news or offers. You can unsubscribe from marketing emails at any time; necessary order and service messages will continue.

4. Service Providers and Sharing
Our store uses Shopify for its storefront and checkout. We share information needed for their work with Shopify, payment providers, delivery carriers and providers supporting our website and customer service. Shopify may also process information for its own services as described in its consumer privacy policy at https://www.shopify.com/legal/privacy/consumers.
We may disclose information when required by law, to protect rights and security, or as part of a business transfer with appropriate privacy protections. We do not sell customers' contact information.

5. Cookies and Advertising Choices
Essential cookies support the shopping cart, checkout and website security. If analytics or advertising tools are enabled, they may process browsing information and identifiers, subject to consent or opt-out requirements that apply to you.
Use available website privacy controls or your browser settings to manage cookies. If advertising-related processing is considered a sale, sharing or targeted advertising under applicable law, you may opt out through available privacy controls or by emailing info@hearthfa.com. We honor recognized opt-out preference signals, including Global Privacy Control, where required by law. Blocking essential cookies may affect checkout.

6. Retention, Security and Processing Locations
We retain information only for as long as needed for the purposes above, including orders, returns, accounting, legal requirements and disputes. Retention depends on the information and the applicable obligation.
We use reasonable safeguards to protect personal information, although no system is completely secure. Service providers may process information outside your state or country, with safeguards required by applicable law.

7. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, withdraw consent, or opt out of certain processing. Email info@hearthfa.com to make a request or appeal a decision about your request. We may need to verify your identity or an authorized agent's authority. We will respond within applicable legal deadlines and will not discriminate against you for exercising protected rights.

8. Children
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to us.

9. Privacy Contact
Company: HEARTH FA INC
Store: Hearth Fa
Email: info@hearthfa.com
Phone: 【--】
Address: 415 OLIVE BRANCH WAY, OXFORD, MS 38655, United States